ATRIUM HOSPITALITY RANKED #1 BY J.D. POWER IN GUEST SATISFACTION AMONG THIRD-PARTY HOTEL MANAGEMENT COMPANIES.
J.D. Power is a global leader in consumer insights, advisory services and data, and analytics. The J.D. Power 2021 Third-Party Hotel Management Company Guest Satisfaction Benchmark includes third-party operators with more than 14,000 rooms under management and is based on 3,085 guest responses for branded hotel stays from June 2020 through June 2021.
The 2021 benchmark consists of six factors that are distinct to the customer experience. Atrium Hospitality achieved number one status in four of the six categories set J.D. Power.
Atrium Hospitality ranked #1 in overall customer satisfaction in the J.D. Power 2021 benchmark and received the highest score of 863 (on a 1,000-point scale). Atrium advanced three points in the 2021 benchmark, building on our impressive performance in the 2020 inaugural study in which Atrium tied for second in overall guest satisfaction. Atrium’s increase in total points is especially notable during this lingering pandemic. Our properties have been working with smaller teams in line with demand, monitoring evolving state and local guidance for gatherings and mask mandates, and implementing enhanced safety standards and protocols to bring peace of mind to our guests and team members.